Privacy Policy

This Privacy Policy ("Privacy Policy") applies to your use of the website of Track2Earn, operated by Earnpe Marketing Pvt. Ltd., having its registered office at [insert your full registered address in India], hosted on https://track2earn.com and its mobile applications (collectively, the "Platform" or "Website").

By accessing or using the Platform, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. This Privacy Policy is designed to ensure compliance with applicable laws in India, including the Information Technology Act, 2000, and rules thereunder.

• “We”, “Our”, and “Us” refer to Track2Earn, operated by Earnpe Marketing Pvt. Ltd.
• “You”, “Your”, and “User” refer to any individual accessing or using the Platform.
• “Personal Information” means any information you provide to us that can personally identify you or be used to contact you, including but not limited to your name, phone number, email address, payment information, and any other data linked to such information.

Our practices and procedures regarding the collection, use, and protection of Personal Information are described below to ensure safe usage of the Platform.

SCOPE

This Privacy Policy applies to all users and participants interacting with Track2Earn, including:

1. Users of our Platform – visitors and users of our website https://track2earn.com, mobile applications, and other downloadable applications or services we provide that display or link to this Policy (collectively, the “Services”).
2. Buyers – current, former, and prospective customers who make purchases through our Services or communicate with us for support, troubleshooting, or other interactions.
3. Sellers – current, former, and prospective sellers offering products, services, or subscriptions on our Services, or who communicate with us for support or other interactions.
4. Affiliate participants – individuals participating in our Affiliate Program who refer customers or bring new buyers to our Services.
5. Event participants – individuals registering for or participating in contests, promotions, sweepstakes, webinars, surveys, research, or other programs conducted by us.
6. Subscribers – individuals subscribed to receive newsletters, marketing communications, or updates from us.
7. General communicators – individuals who interact with us through any other means regarding our Services.

Not in Scope: This Policy does not apply to job applicants or candidates applying for employment through our job portal, nor to employees or contractors, whose personal information is governed by separate privacy notices.

Your use of the Services and Platform, and any privacy-related concerns, are governed by this Privacy Policy along with our Terms and Conditions, including applicable limitations on liability and dispute resolution procedures.

3. INFORMATION WE COLLECT

We collect personal information to provide, maintain, and improve our products and services. The types of information we collect include:

3.1 Personal Information Directly Collected

Depending on how you interact with our Platform, the personal information we collect may include:

• Registration and Account Information: When you register for an account, we may collect your name, username, email address, phone number, and other account details such as connected accounts, account balance, payment information, purchase history, and preferences.
• Communications and Interactions: We collect information when you communicate or interact with us via email, the Platform, or other channels. This includes your contact details, contact preferences, messages, requests for support, requests for information, or enrollment in mailing lists.
• Payment and Billing Information: For transactions through the Platform, we collect billing and payment information such as billing name, address, payment details, and transaction history. This also applies to payments under affiliate programs or other special programs operated by us.
• Events and Programs: If you register for or attend events, webinars, contests, promotions, or other programs hosted or sponsored by us, we may collect information related to your registration, participation, and engagement.
• Surveys and Feedback: If you participate in surveys or provide feedback, we may collect your name, contact details, survey responses, and other information to help improve our Services.

3.2 Personal Information from Third-Party Sources

We may collect information about you from external sources, including:

• Content Creators and Service Providers: We engage third-party service providers and content creators to operate and enhance our Services. They may share IP addresses, unique identifiers, and usage data with us.
• Lead and Prospect Information: We may obtain lead information from third parties about potential Buyers, Sellers, or other users interested in our Services.
• Social Media and Third-Party Platforms: If you interact with us via social media or link a third-party account (e.g., Google) to your Track2Earn account, we may collect information from those platforms. For details, please review the relevant third-party privacy policies.

3.3 Personal Information Collected Automatically or Derived

We automatically collect or derive information from your interactions with our Platform, including:

• Device and Browsing Information: Using cookies, pixel tags, SDKs, and similar technologies, we collect device identifiers, IP address, location information, browser type, operating system, access times, pages viewed, referring URLs, and other usage data.
• Activity and Usage Information: We collect information about your activities on the Platform, including links clicked, searches, features used, time spent, files uploaded, and interactions with Services. This data is also used to optimize performance, maintain the Services, detect fraud, security incidents, unauthorized access, and other misuse.

For more details on cookies, tracking, and analytics, please see the “Cookies, Targeting, and Analytics” section below.

4. HOW WE USE YOUR INFORMATION

We use the personal information we collect for various purposes, including:

1. Provision of Services: To provide, operate, and improve the services and features offered on the Platform.
2. Legal Compliance: To comply with applicable laws, regulations, and statutory requirements in India.
3. Customer Support: To respond to your queries, complaints, or requests for assistance.
4. Platform Improvement: To enhance the functionality, performance, and user experience of the Platform.
5. Payments and Billing: To send communications regarding payments, charges, or account statements.
6. Marketing and Promotions: To share promotional offers, updates about new services, or third-party tie-ups, subject to your consent where required.
7. Problem Resolution: To resolve issues related to the Services or transactions.
8. Internal Analysis and Research: For business planning, analytics, trend analysis, audits, and operational purposes.
9. Other Legal Purposes: For any purposes required or permitted under applicable Indian laws.

4.1 Legal Basis for Processing

In accordance with applicable Indian laws, including the Information Technology Act, 2000, and other privacy regulations, we process personal information on the following legal bases:

• Performance of a Contract: Personal information is processed as necessary to provide and fulfill the Services you request.
• Compliance with Law: Personal information is processed to comply with legal obligations or defend legal claims, including tax, corporate compliance, or other regulatory requirements.
• Legitimate Interests: We may process personal information for our legitimate business interests, provided such interests do not override your fundamental rights, including:
  • Operating and maintaining the Platform and related services.
  • Managing customer relationships and communications.
  • Monitoring and preventing fraud, abuse, security breaches, or unauthorized activity.
  • Ensuring IT, network, and physical security.
  • Conducting internal audits, research, trend analysis, and business planning.
  • Improving and developing new services or offerings.
  • Facilitating mergers, acquisitions, reorganization, or other business transactions.
• Consent: Where required, we process personal information based on your consent. You may withdraw your consent at any time by contacting us at the details provided in this Privacy Policy.
• Vital Interests: In limited circumstances, we may process personal information to protect the vital interests of an individual.

5. PROCESSING PURPOSES

We use personal information for the following purposes:

1. Providing Services and Support:
   To provide, operate, and maintain our Platform and Services, communicate with you regarding your use of the Services, provide troubleshooting and technical support, respond to your inquiries, process payments, and carry out similar service-related activities.
   Legal Basis: Performance of contract and/or our legitimate interests.
2. Communicating About the Services:
   To send notices, updates, security alerts, administrative messages, and responses to your requests. We may also use information to conduct surveys, questionnaires, or market research to improve our Services.
   Legal Basis: Performance of contract.
3. Analytics and Improvement:
   To understand user behavior on the Platform, evaluate and improve our Services, develop new features, perform internal quality control, and conduct training and research.
   Legal Basis: Our legitimate interests.
4. Advertising Services:
   To promote Track2Earn’s products and services on third-party platforms, measure ad reach and effectiveness, and provide analytics and reporting to partners and advertisers.
   Legal Basis: Our legitimate interests and/or with your consent where required.
5. Marketing and Promotional Purposes:
   To send newsletters, updates, alerts, and promotional content relevant to your interests, and to evaluate and improve our marketing strategies.
   Legal Basis: Our legitimate interests and/or with your consent.
6. General Business Operations:
   To manage corporate activities, including mergers, acquisitions, reorganizations, accounting, recordkeeping, legal functions, and other administrative purposes.
   Legal Basis: Our legitimate interests and/or compliance with laws.
7. Security and Protection of Rights:
   To protect the Platform and our operations, prevent and detect fraud or unauthorized activities, and take action against illegal activities, violations of our Terms, or potential threats to individuals or the Platform.
   Legal Basis: Our legitimate interests and/or compliance with laws.
8. Compliance with Legal Obligations:
   To comply with legal requirements, court orders, subpoenas, or other lawful requests from regulators, law enforcement, or government authorities.
   Legal Basis: Compliance with applicable laws.

6. DISCLOSURE OF INFORMATION

Except as prohibited by law, we may share personal information collected from you in connection with the purposes described in this Privacy Policy, or as otherwise authorized by you, including with the following parties:

1. Content Creators and Service Providers:
   We may share information with content creators, contractors, agents, or service providers who process information on our behalf to provide services, maintain the Platform, or perform analytics and data enhancement functions. This includes IT providers, analytics providers, and data service providers.
2. Affiliates and Subsidiaries:
   Personal information may be shared with our affiliates or subsidiaries for operational purposes. Any use or disclosure of such information by them will be governed by this Privacy Policy.
3. Third-Party Merchants and Fulfillment Providers:
   To complete your purchases and deliver products or services from sellers, we may share relevant personal information—such as purchase confirmations, contact details, and account information—with the respective sellers or fulfillment partners.
4. Other Users:
   Certain Platform features may allow users to submit, upload, or share content such as product reviews, images, or other user-generated content (“User Content”). User Content may be visible and accessible to other users of the Platform.
5. Ad Measurement Providers:
   We may share information with advertising and measurement providers to evaluate ad performance, understand audience reach, and improve the effectiveness of campaigns. These providers may collect or receive information regarding your interaction with content and ads both on the Platform and third-party sites or apps.
6. Protecting Rights and Interests:
   We may disclose personal information to law enforcement, regulators, or other third parties where necessary to protect the Platform, our rights and property, or the rights, property, or safety of users or others. This includes preventing, detecting, or responding to fraud, unauthorized access, illegal activities, violations of our Terms, or potential threats to health, safety, or legal rights.
7. Legal Compliance:
   We may disclose information to comply with applicable laws, regulations, or legal processes, including subpoenas, court orders, warrants, judicial proceedings, or requests from law enforcement or government authorities.
8. Business Transfers:
   In the event of a merger, acquisition, sale, or transfer of business units or assets, bankruptcy, or similar corporate transaction, your personal information may be transferred to the successor or acquiring entity as part of the business transfer process.

7. AGGREGATE AND NON-IDENTIFIABLE INFORMATION

We may collect, use, disclose, and process aggregate, anonymous, or non-identifiable information for purposes such as quality control, analytics, marketing, research, development, compliance, and other business needs.

• De-identified Data: When we use or share de-identified information, we ensure that it cannot reasonably be used to identify you. We do not attempt to re-identify such information, except as permitted under applicable privacy laws in India.

8. COOKIES, TARGETING, AND ANALYTICS

We and our third-party service providers use cookies, pixels, JavaScript, and other tracking technologies to collect information about your browsing activity, device, and usage patterns on our Services. This helps us understand user behavior, optimize performance, improve security, and enhance your overall experience.

8.1 Cookies

• Definition: Cookies are small alphanumeric identifiers stored on your device to assist with navigation, maintain records, track activity, and support security and performance.
• Managing Cookies: Most browsers accept cookies by default, but you can modify browser settings to block, delete, or receive notifications about cookies. Instructions for managing cookies can be found in your browser’s Help section.

8.2 Pixel Tags

• Pixel tags (or web beacons) are tiny, invisible graphics embedded in web pages or emails to track activities such as page visits, email opens, and content interaction. We use these to monitor site performance, improve content, and measure email effectiveness.

8.3 Third-Party Analytics

• We may use analytics services, including non-affiliated providers such as Google Analytics, to evaluate usage, performance, and ad campaigns. These providers may use cookies, pixel tags, and local storage objects to collect data.

8.4 Advertising and Targeting

• We work with third-party ad networks, analytics, and measurement services to deliver personalized ads and content. These third parties may collect information such as IP address, location, device identifiers, cookie or advertising IDs, browsing behavior, and activity across websites.
• This information is used to show more relevant ads, evaluate ad performance, and improve our marketing strategies.

8.5 Preferences and Browser Settings

• You can manage your preferences for cookies and advertising through browser settings or device-specific options.
• Blocking or deleting cookies may affect some functionality of the Platform.
• Opting out of targeted advertising does not prevent you from receiving generic or contextual ads from us or other non-participating advertisers.

8.6 Industry Programs

• You can also control how participating third-party advertising companies use your data through industry programs, which allow opting out of targeted ads across multiple platforms.

9. YOUR PRIVACY CHOICES

Users have several options regarding the collection, use, and sharing of their personal information:

Marketing Communications

• We may send periodic promotional emails, newsletters, or updates. You can opt out of marketing communications at any time by following the opt-out instructions in the email or by contacting us at hello@track2earn.com.
• Please allow up to 10 business days for opt-out requests to be processed. Opting out of marketing communications will not affect service-related messages, such as account updates or transactional information.

Mobile Device Settings

• With certain mobile applications, we may send push notifications for promotions or service updates.
• With your consent, we may also collect location data. You can manage these preferences directly through your device’s app settings.

Accessing and Updating Account Information

• Registered users can access and update certain account information through their profile settings.
• We may retain copies of information that you have updated or deleted as required for business and legal purposes.

10. INFORMATION ABOUT CHILDREN

• Our Services are not intended for individuals under the age of 13.
• We do not knowingly collect personal information from children under 13.
• If you believe that personal information of a child under 13 has been collected, please contact us at https://track2earn.com, and we will take steps to securely delete it.
• It is your responsibility to ensure that minors do not use our Services.

11. INTERNATIONAL TRANSFERS

• Track2Earn may transfer personal information to locations outside India, including to service providers or affiliates in other countries.
• We ensure that such transfers comply with applicable Indian privacy laws and that your personal information receives an adequate level of protection through written agreements or other legal safeguards.

12. SECURITY

• We implement technical, administrative, and physical safeguards to protect personal information from unauthorized access, disclosure, or misuse.
• However, no system is entirely secure. You should protect your passwords and devices and log out of shared or public devices.
• Track2Earn and its affiliates are not liable for breaches or unauthorized access that are outside our control.

13. LINKS TO OTHER WEBSITES

• Our Services may contain links to third-party websites or social media platforms.
• This Privacy Policy does not govern the practices of such third-party sites. We are not responsible for their privacy practices.
• Please review the privacy policies of third-party sites directly before sharing your information.

14. RETENTION

• We retain personal information only as long as necessary to fulfill the purposes described in this Policy.
• Personal information may also be retained to comply with legal obligations, resolve disputes, maintain business records, and enforce agreements.

15. ADDITIONAL INFORMATION

Location Information

• When you access the Platform via a mobile or telecommunication device, we may collect your location data.
• If you permit the Platform to access location services on your device, we may collect precise location information while the app or website is in use.
• We may also derive approximate location from your IP address.

Device Information

• We may collect information about your device, such as model, operating system and version, software, preferred language, unique device identifiers, advertising identifiers, serial number, device motion data, and mobile network information.

16. YOUR CHOICES

• Providing personal information may be optional in certain cases.
• However, some features of the Platform may not function fully if required information is not provided.

17. DELETING YOUR INFORMATION

• You may request deletion of your account or personal information by emailing us at hello@track2earn.com.
• Subject to applicable laws and regulatory requirements, we will erase your personal information, discontinue communications related to products or services you opted into, and confirm deletion as feasible.

18. ADDITIONAL INFORMATION FOR INDIVIDUALS IN CERTAIN JURISDICTIONS

Residents of certain jurisdictions, including specific U.S. states (such as Virginia, Colorado, Connecticut, and Utah), may have additional privacy rights under applicable local laws. These rights are subject to statutory limitations and may include:

• Right to Correction: You may request correction of inaccurate or incomplete personal information, taking into account the purpose for which the information is processed.
• Right to Deletion: You may request the deletion of personal information collected or maintained by us, subject to applicable legal or regulatory requirements.
• Right of Access: You may confirm whether we are processing your personal information and request a copy in a portable and, to the extent technically feasible, readily usable format.
• Right to Opt-Out: You may opt out of certain types of processing, including:
  • The sale of personal information;
  • Targeted advertising or cross-context behavioral advertising;
  • Processing for automated decision-making that produces legal or similarly significant effects.
• Right to Appeal: If we deny your request, you may appeal by contacting us at hello@track2earn.com.
• Submitting a Request: Requests to exercise these rights may be submitted via hello@track2earn.com. To verify your identity, we may require additional information or documentation. Authorized agents may submit requests on your behalf, provided valid proof of authorization is submitted.
• Response: We will respond to requests in accordance with applicable privacy laws, verify your identity, and provide the requested information or take appropriate action as required by law.

19. COMPLAINTS AND GRIEVANCE REDRESSAL

If you have complaints, feedback, or questions regarding your personal information or privacy, you may contact our Data Protection / Grievance Officer. We will record and process the personal information you provide to address your concern effectively.

Data Protection / Grievance Officer

Earnpe Marketing Pvt. Ltd.
1493/A, Jhansi Road, Jalaun, Orai,
Uttar Pradesh, India – 285001

Email: hello@track2earn.com
Grievance Portal: https://track2earn.com/

We aim to respond to complaints in a timely manner in accordance with applicable Indian data protection laws, including the Information Technology Act, 2000 and relevant rules thereunder.

19. ADDITIONAL TERMS

1. Consent to Data Collection and Use
   • By accessing our Platform, providing information, or using our Services, you consent to the collection, storage, and use of your information in accordance with this Privacy Policy.
   • This consent includes the sharing of your information as described in this Privacy Policy.
   • Even if you are not a registered user, we may collect information about you if a registered user provides it to us to facilitate the Services.
2. Changes to Privacy Policy
   • We may update this Privacy Policy from time to time. Any changes will be posted on this page.
   • Your continued use of the Platform after such updates constitutes your acceptance of the revised Privacy Policy.
   • If you do not agree with any changes, you should stop using the Platform and Services.
3. Sensitive Personal Information
   • We do not collect or use sensitive personal information except as necessary to:
   • Perform services requested by you;
   • Ensure the security and integrity of our Services;
   • Detect, prevent, or respond to malicious, fraudulent, or illegal activities;
   • Verify or maintain the quality and safety of our Services;
   • Comply with legal obligations;
   • Share with service providers who perform functions on our behalf;
   • Fulfill purposes other than profiling or inferring characteristics about you.
4. Mandatory and Optional Information
   • During registration or use of the Platform, certain information may be marked as mandatory, while other fields may be optional.
   • Users may choose not to provide optional information; however, failure to provide required information may prevent access to certain features or Services.
   • Any information that is freely available in the public domain is not considered sensitive or confidential.